For order processing we use Element 5 (www.element5.com) and Plimus. They are our billing operators who process payments for orders of our software products. These systems offer full range of payment options, including credit cards, bank/wire transfers, cash, PayPal, checks, purchase/fax orders, etc.
So, Eltima Software doesn't emit invoices. Please, contact our billing operator which you used for placing your order (Element 5 or Plimus) with this request. They process payments for our orders and emit invoices.
1) If you ordered via Plimus, use the following online form in order to request an invoice for your purchase:
http://www.plimus.com/assist
2) If you place your order via Element 5, you have the option of printing your invoice when ordering online. Click on "Print Invoice Version" in the lower left corner of the page displayed last. You will also receive an e-mailed invoice from Element 5 together with your order confirmation.
If you need a printed invoice, go to your order overview in "My Account" in Element 5 to print it out.
3) If you ordered via RegNow using a credit card, please go to the Order Status Page http://www.regnow.com/order_lookup.html and enter the information requested to get invoice.
If you have placed your order using another payment method, please visit http://www.regnow.com/help_contact.html to request a copy to be mailed or faxed to you.
In any case you can contact our sales team on sales@eltima.com