1. When I sync my contacts/events/notes/to-dos are duplicated. Why?
The problem you described usually happens when you make changes in events and then switch the synchronization direction and try to sync modified entries without previous synchronization. On changing synchronization direction syncing history is cleared. So SyncMate doesn't apply changes and just overwrite events.
So synchronize after sync direction is changed to create sync history.
Another possible reason of duplicated events is the presence of alarms assigned to events. Alarms with sounds are not recognized by the Mobile device and that's why such events are not transferred correctly. Please try to disable alarm sounds and sync again.
2. Is SyncMate compatible with my Mobile device?
Please note that SyncMate supports Mobile devices running under Windows Mobile 5, 6 or 6.1 platforms.
Please find the information about device compatibility at the page:
http://www.sync-mac.com/syncmate.html
If you have Windows Mobile based device then don't hesitate to download the free version and try it yourself:
http://www.eltima.com/download/EltimaSyncMate.dmg
3. I tried to connect my Nokia phone to Mac via Bluetooth using SyncMate, but the application crashed. What can be the problem?
Please note that Bluetooth Manager crash at Mac OS X 10.6 is possible while trying to establish connection with Nokia Series 40 phone, if the latter is already connected to any other device (another Mac, for example).
4. At SyncMate launch on Windows 97 and Windows 2000, Microsoft Office Outlook profile settings window pops up ...
Please, customize Microsoft Office Outlook settings before launching SyncMate to avoid this issue in future.
5. Unstable synchronization of Address Book and iCal/ Microsoft Entourage events under Mac OS X Tiger.
6. Freezing of SyncMate module for Windows is possible if SyncMate context menu is invoked from system tray provided that: SyncMate module interface was called from the tray by a double-click, and folders synchronization from Mac to Windows PC is in process.
7. Unstable folders synchronization from Mac to some Windows PCs, when the latter have multi-core processor.
8. Unstable synchronization of Events folder when syncing iPhoto from Mac to Windows Mobile device. It is caused by the fact that iPhoto gives names with special characters to folders, while such names may be not supported on other operating systems.
9. Synchronization of iCal/Microsoft Entourage events and Address Book on your Mac with S40 Nokia 6700c is not supported.
10. Accidental deletion of some entries from the device and further removal of the same entries from Mac (or vice versa) during synchronization cannot be considered as the reason for refund because SyncMate is a sync tool and works according to its specifications. You can prevent losing the data by following the instructions in our Knowledge Base.