1. When I sync my contacts/events/notes/to-dos are duplicated. Why?
The problem you described usually happens when you make changes in events and then switch the synchronization direction and try to sync modified entries without previous synchronization. On changing synchronization direction syncing history is cleared. So SyncMate doesn't apply changes and just overwrite events.
So synchronize after sync direction is changed to create sync history.
Another possible reason of duplicated events is the presence of alarms assigned to events. Alarms with sounds are not recognized by the Mobile device and that's why such events are not transferred correctly. Please try to disable alarm sounds and sync again.
2. Is SyncMate compatible with my Mobile device?
Please note that SyncMate supports Mobile devices running under Windows Mobile 5, 6 or 6.1 platforms.
Please find the information about device compatibility at the page:
http://www.sync-mac.com/syncmate.html
If you have Windows Mobile based device then don't hesitate to download the free version and try it yourself:
http://www.eltima.com/download/EltimaSyncMate.dmg
3. I tried to connect my Nokia phone to Mac via Bluetooth using SyncMate, but the application crashed. What can be the problem?
Please note that Bluetooth Manager crash at Mac OS X 10.6 is possible while trying to establish connection with Nokia Series 40 phone, if the latter is already connected to any other device (another Mac, for example).
4. When launching SyncMate module for Windows, Microsoft Office Outlook message pops up: "A program is trying to access e-mail address information stored in Outlook..."
5. Unstable synchronization of Address Book and iCal/ Microsoft Entourage events under Mac OS X Tiger.
6. Unstable folders synchronization from Mac to some Windows PCs, when the latter have multi-core processor.
7. Unstable synchronization of Events folder when syncing iPhoto from Mac to Windows Mobile device. It is caused by the fact that iPhoto gives names with special characters to folders, while such names may be not supported on other operating systems.
8. Synchronization of iCal/Microsoft Entourage events and Address Book on your Mac with S40 Nokia 6700c is not supported.
9. Accidental deletion of some entries from the device and further removal of the same entries from Mac (or vice versa) during synchronization cannot be considered as the reason for refund because SyncMate is a sync tool and works according to its specifications. You can prevent losing the data by following the instructions in our Knowledge Base.
10. Bluetooth connection failure between SyncMate and Windows Mobile device is possible if vendor's Bluetooth stack is installed on mobile device, not Microsoft Bluetooth stack. You can check whether connection via Bluetooth can be established with your Windows Mobile device. Read the instructions in our Knowledge Base.
11. If you have changed the recurrence settings for a series of events in Calendar on your device, and now you are syncing this series of events back to iCal events on Leopard 10.5.8, the changes won't be displayed in iCal. To resolve this issue either reconfigure recurrence settings in iCal manually, or delete this series of events in iCal, then delete your previous synchronization history in SyncMate ("Reset history" button) and perform synchronization from your device to your Mac once again.
12. Since version 2.6, SyncMate does not work on Mac OS X Tiger (version 10.4).
13. If you import events from Google Calendar to iCal on your Mac via CalDAV, and then try to sync iCal events with the remote side using SyncMate, only the main imported calendar will be synced (the main one is the first calendar you created in Google Calendar). Secondary calendars (Delegates) cannot be synced due to peculiarities of iCal functionality. To find out possible solutions refer to our Knowledge Base.