General

Purchase questions

• How can I place a Purchase Order
• How can I order a product by Eltima
• Which payment methods are available
• Can I pay for your product in my native currency?
• Can I buy from a reseller in my country?
• How soon will I get the license after the order?
• How will you deliver the product I ordered?
• What if my order failed or was rejected?
• Can I buy your product on a CD?
• Can I return product and get my money back?
• What are the maintenance terms?
• How do I get an invoice for my purchase of Eltima product?

Upgrade questions

• General upgrade instructions
• Upgrade Policy

Registration problems

• My Registration key doesn't work
• I received registration key, but where do I get the full software?
• Can I transfer a registered product to another computer?

Recover lost Registration info

• I have lost my Registration info. Please, resend it to me

I didn't receive Registration info

• Check your Spam filter settings and look through your Junk folder
• I've ordered your product, but didn't receive backup CD
• I received nothing after placing the order. Did my order go through?
• I've purchased your software, but haven't got a registration key yet