As you know, you purchase Eltima products from our official online resellers. Currently, we mostly use two of them: Element 5 and Plimus. So, you already placed the order, but it was declined and rejected, we can recommend the following:
1. I ordered with Plimus: If the message "Credit card was declined" appears while processing an order it means that your credit card bank has declined the transaction. Plimus can hardly explain why it happened, because they simply get the response from a credit card company or a bank that issued the card. Usually a quick call to your credit card bank's customer service will clear this up. If problems persist, please use the Fax, Email or Phone to place the order and Plimus will manually process the order. You can also try other payment options to have the order processed.
Plimus contact details are:
sales@plimus.com (include a brief description of the situation and order number if any);
+1-866-4PLIMUS (toll free in the US and Canada) or
+1-858-350-7473
Eltima's tip: Plimus have recently deployed an upgraded Self-Serve support system that can help you resolve many issues. Please visit this link: http://www.plimus.com/assist where you can: review your orders, obtain copies of your emails, get an invoice,request a refund and much more.
You can also try ordering via Element 5 if you fail to get your order processed with Plimus. For most of the products we do have product pages at the both services. To find the purchase page, contact sales@eltima.com
2. I ordered with Element 5: If the message "Credit card was declined" appears while processing an order it means that your credit card bank has declined the transaction. Element 5 can hardly explain why it happened, because they simply get the response from a credit card company or a bank that issued the card. Usually a quick call to your credit card bank's customer service will clear this up. If problems persist, please use the Fax, Email or Phone to place the order or try other payment options to have the order processed.
Element 5 contact details are:
accounting@element5.com (include a brief description of the situation and order number if any);
+1 800 406 4966 (MST/ USA)
+35 361 230 432 (CET/ Ireland)
+49 221 31088-0 (CET/ Germany)
http://www.shareit.com/ccc/customer_service.html?cccid=[DASID_4800] (FAQ Database)
Eltima's tip: you can try ordering via Plimus or RegNow (another billing operator) if you fail to get your order processed with Element 5. For most of the products we do have order pages at the both services. To find the purchase form of another billing operator, visit Eltima website, go to the purchase page of the target product (using the Product menu at the top) and locate the link in the pricing chart or under it.
And finally, you can always contact Eltima Sales Support directly to get a prompt and outstanding help on placing the order. We offer email, phone (with callback) and IM support. Email to: sales@eltima.com, call +1 360 312 7638 (USA) or +44 131 208 3240 (UK) or fill in the contact form or callback request form on the website.