Check your Spam filter settings and look through your Junk folder
Eltima Software Support Department answers all questions you submit by e-mail within 24 hours (48 hours at maximum). It may happen that for some external reasons you haven’t received any e-mail reply from Eltima Software to your query. It might happen because of some filtering software installed on your computer. To make sure that you will receive e-mails from us take the following actions:
- Add support@eltima.com (info@eltima.com, sales@eltima.com, and better the whole eltima.com domain) to the list of "safe" e-mail addresses;
- If you can't do the above action, use the Help section or contact your e-mail/Internet provider's Customer Support to research your configuration options;
- Disable your Spam e-mail filtering software completely;
- Search through your “junk mail” and “bulk mail” folders for Eltima e-mail reply, as it could have been moved there by your spam filters.
In order to reply to your submitted inquiries we use the e-mail address that you entered in a web form or sent your question from. Be sure to type your e-mail address correctly, please.
Other alternative ways to contact us are:
Eltima forums