Our Customer Support Team strives to answer all requests sent by e-mail within 1-2 business days maximum. If for some reason you don’t see an e-mail from us within that time, most likely it was blocked by some filtering software installed on your computer.
The following actions will help you make sure that you get e-mails from us:
- Add email@example.com and firstname.lastname@example.org, or better the whole eltima.com domain to the white list;
- If you can’t do the above action, contact your e-mail/Internet provider Customer Support to check for your configuration options;
- Search through your junk mail and bulk mail folders for Eltima email reply, as it might have been moved there by your spam filters.
In order to reply to your submitted inquiries, we use the e-mail address that you entered in a web form or sent your request from. Be sure to type your e-mail address correctly, please.
Other alternative ways to contact us are listed here.