What If My Order Failed or Was Rejected?

As you know, you purchase Eltima products from our official online reseller cleverbridge AG.

So, if you had already placed the order, but it was declined or rejected, we would recommend the following:

  • If the message “Credit card was declined” appears while processing an order it means that your credit card bank has declined the transaction. Our e-commerce reseller can hardly explain why it happened, because they simply get the response from a credit card company or a bank that issued the card. Usually a quick call to your credit card bank’s customer service will clear this up.
  • If problems persist, please contact our e-commerce reseller and they will manually process the order. You can also try other payment options to have the order processed.

    cleverbridge contact details can be found here:

  • And finally, you can always contact us directly to get a prompt help on placing the order. We offer email, phone (with callback) and IM support for sales and billing inquiries.