SWF & FLV Toolbox - Frequently Asked Questions
Q. I am using SWF & FLV Toolbox and when converting SWF into JPG/GIF/BMP/Animated GIF/video I get only blank image/video. What's wrong with it?
A. You may experience such problems quite often if the original SWF contains a Sprite or several Sprites with their own timelines. That means that once Flash player has moved to the frame with mentioned Sprite, it will play the sequence of frames which is not present on the main timeline, and in some sense, is independent. SWF & FLV Toolbox, however, processes only the frames that are present on the main timeline and doesn't detect Flash objects with own timeline. In some cases you may be converting SWF with just one Sprite that invokes its sequence of frames. In this case you will get the first (and single) image. To check selected SWF file, please, refer to the information which is visible under the preview window. Most likely you will see that it contains 1 frame. In order to check if particular frame contains the Sprite, please, move the slider to required frame and check if the image is changing. If you have found out that your SWF file contains the Sprite objects then you get the first image of the sprite (if you are converting to images). However, if you are converting to video, you may enable "SWF interaction video" option prior to converting and record the video.
Q. Why don't I see Projector to SWF configuration tab in SWF & FLV Toolbox?
A. You may see this tab is you select Projector EXE file in a Tasks List.
Q. I cannot set product information field long enough to fit all my information. Is it a bug?
A. "Company name", "Copyright info", "Trademark info", "File comments", "Original filename", "Product name", "Product version", "File description" text fields are limited to 30 characters. You may split your information into several parts describing your product.
Q. How can I change icon filename field in Advanced Projector tab?
A. Place mouse cursor anywhere inside this field and hit "Backspace" button.
Q. I have problems while creating Advanced Projector EXE files. Why can't I convert sounds with video stream?
A. At the moment you may enable streaming sounds only. All event-based sounds are not supported.
Q. Why after assigning some of the actions to my SWF files, they disappear sometimes from Task List panel without processing?
A. Please, make sure that the actions you are having problems with are not filtered out. In this case they automatically become invisible and disappear from Task List. To see that some of the files are filtered out directly in Tasks List panel title.
Q. I have problems with "Stop recording on movie end" option in SWF Interaction Video Capture window: it doesn't work while I capture some of my SWF files. Are there any known issues that I'm not aware of?
A. Indeed, some SWF files don't reach/are not played to the last frame which we treat as the logical end of the movie. Therefore, this condition is not met. Such behavior could be seen on those Flash movies that have "Try again" buttons at the end or the like. In such or similar situations we recommend you to stop recording/capturing the movie manually (using "End" button).
Q. I have selected different language for SWF & FLV Toolbox interface (localization), however nothing have changed. What do I do wrong?
A. After applying different localization, please, restart SWF & FLV Toolbox.
Q. I have a strange warning whenever I open some video files. What does it mean?
A. You may experience such problems quite often if the original SWF contains a Sprite or several Sprites with their own timelines. That means that once Flash player has moved to the frame with mentioned Sprite, it will play the sequence of frames which is not present on the main timeline, and in some sense, is independent. SWF & FLV Toolbox, however, processes only the frames that are present on the main timeline and doesn't detect Flash objects with own timeline. In some cases you may be converting SWF with just one Sprite that invokes its sequence of frames. In this case you will get the first (and single) image. To check selected SWF file, please, refer to the information which is visible under the preview window. Most likely you will see that it contains 1 frame. In order to check if particular frame contains the Sprite, please, move the slider to required frame and check if the image is changing. If you have found out that your SWF file contains the Sprite objects then you get the first image of the sprite (if you are converting to images). However, if you are converting to video, you may enable "SWF interaction video" option prior to converting and record the video.
Q. Why don't I see Projector to SWF configuration tab in SWF & FLV Toolbox?
A. You may see this tab is you select Projector EXE file in a Tasks List.
Q. I cannot set product information field long enough to fit all my information. Is it a bug?
A. "Company name", "Copyright info", "Trademark info", "File comments", "Original filename", "Product name", "Product version", "File description" text fields are limited to 30 characters. You may split your information into several parts describing your product.
Q. How can I change icon filename field in Advanced Projector tab?
A. Place mouse cursor anywhere inside this field and hit "Backspace" button.
Q. I have problems while creating Advanced Projector EXE files. Why can't I convert sounds with video stream?
A. At the moment you may enable streaming sounds only. All event-based sounds are not supported.
Q. Why after assigning some of the actions to my SWF files, they disappear sometimes from Task List panel without processing?
A. Please, make sure that the actions you are having problems with are not filtered out. In this case they automatically become invisible and disappear from Task List. To see that some of the files are filtered out directly in Tasks List panel title.
Q. I have problems with "Stop recording on movie end" option in SWF Interaction Video Capture window: it doesn't work while I capture some of my SWF files. Are there any known issues that I'm not aware of?
A. Indeed, some SWF files don't reach/are not played to the last frame which we treat as the logical end of the movie. Therefore, this condition is not met. Such behavior could be seen on those Flash movies that have "Try again" buttons at the end or the like. In such or similar situations we recommend you to stop recording/capturing the movie manually (using "End" button).
Q. I have selected different language for SWF & FLV Toolbox interface (localization), however nothing have changed. What do I do wrong?
A. After applying different localization, please, restart SWF & FLV Toolbox.
Q. I have a strange warning whenever I open some video files. What does it mean?
A. This problem may arise if you have Nero Vision Express (which is a part of Nero Burning suite) installed in your system. Whenever operating system enquires the available filters in order to render the movie and encounters NeVideo.ax/NeAudio.ax downstream filters it generates the above messagebox. To fix this problem, please, unregister both filters by executing regsvr32 /u C:\Program Files\Common Files\Ahead\DSFilter\NeVideo.ax and regsvr32 /u C:\Program Files\Common Files\Ahead\DSFilter\NeAudio.ax commands.
Q. I haven't found answers to all my questions in this help file, how can I contact your support team?
A. You can always reach our Support Team via the following e-mail: support@eltima.com or using our Customer Care Center (CCC).