Here is the list of known situations that are likely to lead to problems with downloading online movies but are not applicable reasons for a refund:
Problems that may arise while playing back SWF files:
- If you tick “Enable Flash Local Security” checkbox in Preferences (which is disabled by default), then every time when a SWF or FLV file on the web or on your local computer will try to access external data, Settings Manager will be invoked where you can specify security settings. Refer to this page for more information.
- Flash animation does not pause though “Pause” button is clicked. There are several reasons why this may happen:
- SWF file contains Sprite objects, which, actually, perform the animation.
- At the precise frame, the current Flash movie loads external resources that run with their own time sequence.
- ActionScript, located in the frame, triggers certain animation sequences (usually Sprites).
To sum it up, the main reason why the current animation cannot be paused is because some animation is not located on the main timeline. As the result, “Pause” option does not work as expected for such Flash movies.
- If a SWF file contains ActionScript that triggers certain animation sequences (usually Sprites) or jumps to the certain frame, then “Back” and “Rewind” options may work incorrectly.
- Sometimes it is impossible to move forward/backward to the specific frame of a SWF file using the corresponding slider or buttons. When you move forward or backward through a SWF file, Elmedia Player actually jumps to the next available key frame on the main timeline, but not to the specific inter frame. So, if the frame you want to move to is not a key frame, it will be omitted and the movie will be advanced or moved back to the key frame, neighboring the desired frame.
Problems that may arise while downloading online movies:
- Some SWF files don’t load external Flash movies correctly, and, as the result, cannot be played properly. This may occur if a SWF file requests external FLV using FLVPlayblack function call. For some reason this call bypasses the required procedures, and thus Elmedia Player cannot trace loading, and some external resources may be omitted.
- At this moment, Elmedia Player supports capture of files transferred only over “plain” RTMP. Capture of files transferred over RTMP Tunneled (RTMPT), RTMP Secure (RTMPS) and RTMP Encrypted (RTMPE) is not currently supported by Elmedia Player.
- Currently, Microsoft Silverlight streaming video cannot be captured by Elmedia Player.
- Currently Elmedia Player does not feature downloading of live RTMP stream (e.g. stream from web cameras, etc.)
- At the moment, Elmedia Player PRO does not support download of MPEG Transport Stream videos.
- WebKit engine (which is used by Elmedia Player for correct work of some of its options, like rendering web pages), provided in Mac OS X package of version 10.4.X and less, does not support all HTML5 features. Due to this fact, web pages that contain HTML5 elements in their code, will be displayed incorrectly by Elmedia Player, including video on those pages. Therefore, media files may not be available for downloading via Elmedia Player. However, this problem cannot be an applicable reason for a refund, as it is not Elmedia Player fault, but a question of HTML5 support provided by older Mac OS X versions.
- Sometimes files duplication is possible in the list of files which are available for downloading with Elmedia Player. It happens when files have additional parameters in their names (like the date or time). As these parameters change, the links change correspondingly and Elmedia Player treats them like the links to different files, though practically the file is always the same.
Problems that may arise while playing back FLV files
- Elmedia Player quits unexpectedly when playing some FLV files:
- Perhaps you are playing files saved at Mounted Shared Resource. We recommend playing FLV files which are located on your local hard drive. If you need to play the files from Mounted Shared Resource or if our application quits in spite of the fact you are playing FLV files locally, please follow these steps: go to Preferences, uncheck “Enable Flash Local Security” option, restart the application.If Elmedia Player still quits, write to email@example.com supplying the details.
- If Elmedia Player quits running on Intel-based Mac please make sure that “Open using Rosetta” option is disabled. To check this, go to Finder, search for Elmedia Player.app, invoke context menu and select “Get Info” –> General.
- While playing for the first time an FLV file, added to Elmedia Player Library, a file’s total length may first be 00:00. In a while, the correct movie length will be displayed. You cannot move a movie forward/back until the correct length is displayed. This occurs because it may take Elmedia Player some time to display the movie length; or if an FLV movie was not properly created, and its total length is not available.
Problems that may arise while playing back files of other formats
- When playing .wmv file, moving it forward/back may work incorrectly during buffering.
- Mac OS 10.4.8+ (PowerPC) is compatible with Silverlight 1.0 only. Silverlight doesn’t support PowerPC since version 2.0. Mac OS 10.4.8+ (Intel) is compatible with Silverlight 1.0, 2.0 and 3.0.