General - What are the maintenance terms?

When purchasing our product you can opt for either of the two Support Plans: Standard or Urgent.

Support Plans Comparison

Description Standard Urgent
Live Chat Support (available on the product/purchase pages) Yes Yes
Email Support Public mailbox Dedicated mailbox
Response Time by Email, business hours 16 4*
Forum Support Yes Yes
Eltima Wiki Yes Yes
Sales Support by Phone Optional Optional
Remote Debugging** Optional Optional
Pricing FREE USD 15.00

*Inquiries under Urgent Support Plan should be made to the dedicated email address for getting urgent support via email. This dedicated email address will be made known to you once you’ve purchased Urgent Support Plan.

**Remote debugging is limited to problems that can’t be resolved by email and provided at a pre-scheduled time and date, based on availability and during Eltima Software Support Hours.

Note: support is provided in English during CET – Central European Time – business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m., CET, excluding holidays.
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