General - What are the maintenance terms?
When purchasing our product you can opt for either of the two Support Plans: Standard or Urgent.
Support Plans Comparison
|Live Chat Support (available on the product/purchase pages)||Yes||Yes|
|Email Support||Public mailbox||Dedicated mailbox|
|Response Time by Email, business hours||16||4*|
|Sales Support by Phone||Optional||Optional|
*Inquiries under Urgent Support Plan should be made to the dedicated email address for getting urgent support via email. This dedicated email address will be made known to you once you’ve purchased Urgent Support Plan.
**Remote debugging is limited to problems that can’t be resolved by email and provided at a pre-scheduled time and date, based on availability and during Eltima Software Support Hours.
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