Upgrade Policy
Eltima Software provides outstanding maintenance of its software products that includes technical support and regular new releases. We crave to constantly improve, fix and enhance our products. Thus, we release new minor and major versions rather often.
To see the changes and enhancements for any product we develop, please locate a product features page on our website and click "Changelog" item. You will see the exact dates, build and versions numbers and the full list of features. You will find it useful to find out whether a trouble you have discovered in an older build was fixed. Don't hesitate to download the latest build from a product page if you see that it's a minor release. If it is a new major release, contact our sales or support team with your old order info and request upgrade instructions.
According to Eltima's Upgrade Policy "The minor upgrades (or updates) are generally free (if the opposite is not denoted at the product page or in the user manual), but the upgrades to major versions must be purchased with a discount (usually 50%)." It means that you will not be charged for a new minor version, but will be asked to pay half the price if you upgrade to the new major version. For more details see our Upgrade Policy.
Grace Period: if you have purchased a license within a grace period (i.e. one month) before new major version release, Eltima Software will provide you with a guaranteed free upgrade, whatever license you own. Inform us your order number and request a new registration key from support@eltima.com.
Obtaining an Old Version: Eltima neither hosts nor distributes old versions (builds) of the products. In some cases, a Client upgrades to the new major version before s/he realizes that the license s/he owns doesn't work for the new major version. We usually suggest to upgrade to the latest version by paying half the price for upgrade, but in some cases a Client refuses to. Since our licenses have no expiration date, you can continue using a license for a life-time period as long as you have an installer and a registration code. In order to have your license details safe, we recommend to add a Backup CD to your cart when ordering a software from us. If you don't want to order a Backup CD, you can burn such yourself. But note that we won't be able to send you an old installer.
Upgrades based on bugfixes: we guarantee that all the bug reports that are submitted by our registered user will be investigated by our testers according to the support plan that a Client owns and a fix is provided in a timely fashion. If a Client reports the bug that was already fixed in one of the previous version, the support staff will recommend to upgrade to the latest version to eliminate problem. Note that the bug that was fixed in a newer version than a Client owns cannot be a reason for getting a refund.
NOTE: we have introduced a new option recently which allows you to pre-pay for all new major upgrades in future. When placing the order online, check a box "Lifetime Upgrades guarantee" to get a life-time subscription to all upgrades of your product. This option will cost you just 30% of the license cost!