Upgrade Policy
Eltima Software provides outstanding maintenance of its software products that includes technical support and regular new releases. We crave to constantly improve, fix and enhance our products. Thus, we release new minor and major versions rather often. Eltima Software supplies its software upgrades according to the following policy.
A software upgrade release can be major or minor. A major upgrade will change the version number, whereas the minor will usually follow with a ".01", ".02", ".03", etc. For example, version 2.0.0.20 means that that is the twentieth minor upgrade of version 2. The minor upgrades (or updates) are generally free (if the opposite is not denoted at the product page or in the user manual), but the upgrades to major versions must be purchased with a discount (usually 50%). It means that you will not be charged for a new minor version, but will be asked to pay half the price if you upgrade to the new major version.
We have also introduced a Grace Period. It is one month period before the release of the new version, as we cannot usually define the exact release date beforehand due to competition and development cycles. If you have purchased a license within a grace period (i.e. one month) before new major version release, Eltima Sofwtare will provide you with a guaranteed free upgrade, whatever license you own. Let us know your order ID (Ref Number) and request a new registration key from support@eltima.com. You can yourselves check the new release date by referring to Changelog of your product.
To see the changes and enhancements for any product we develop, please locate a product features page on our website and click "Changelog" item. You will see the exact dates, build and version numbers and the full list of features added or fixed. You will find the Changelog useful in order to detect whether a trouble you have discovered in an older build was fixed.
By the way, we recommend you subscribe to our Products Update notifications (you can also find the link to the subscription form at the left bottom of any product's page at www.eltima.com). Following this link you can select the product which is of interest to you and receive emails whenever the new build/version is released. Don't hesitate to download the latest build from a link dropped in the email notification if you see that it's a minor release. If it is a new major release, contact our sales or support team with your Order ID (reference Number, Invoice #) for the old license and request upgrade instructions and a discount coupon code.
To get upgrade within one major version simply download the latest build of the product from Download Area and use the registration info you already have. So, if you discovered that the build you have is not the latest one but it is within your major version, please follow the simple steps:
1) download the installer from the product page (our website always hosts the latest builds of the latest version), the Download Area or the link in the Upgrade Notification email you received;
2) install the latest build to target system (ideally you should uninstall the old build first to prevent conflicts);
3) launch the newly installed application and check whether it is registered (refer to 'About' option in the software interface or refer to 'What's new" section in the User Guide);
4) if the software seems to be in Demo mode, enter your registration info (name and code) to unlock the software;
5) in some cases you will have to re-start the application (or IDE if you own our ActiveX Control) to get the license applied.
Obtaining an Old Version: Eltima neither hosts nor distributes old versions (builds) of the products. In some cases, a Client downloads and installs the new major version before s/he realizes that the license s/he owns doesn't work for the new major version. We usually suggest to upgrade to the latest version by paying half the price for upgrade, but in some cases a Client refuses to. Since our licenses have no expiration date, you can continue using a license for a life-time period as long as you have an installer and a registration code. In order to have your license details safe, we recommend to add a Backup CD to your cart when ordering a software from us. If you don't want to order a Backup CD, you can burn such yourself. But note that we won't be able to send you an old installer. So, the tip from Eltima is to make sure you always have a backup copy of the software, which you purchased the license for. This will ensure that you always have access to the purchased product. We hope you understand the reasons why we cannot host all previous/old versions online: due to hackers activities, authenticity of the third-parties' sites links, the attemp to make the site less "weighty" etc. Neither will we be able to send you the old versions by e-mail. For backup purposes we always offer a backup CD during the order process.
Upgrades based on bugfixes: we guarantee that all the bug reports that are submitted by our registered user will be investigated by our testers according to the support plan that a Client owns and a fix is provided in a timely fashion. If a Client reports the bug that was already fixed in one of the previous version, the support staff will recommend to upgrade to the latest version to eliminate problem. Note that the bug that was fixed in a newer version than a Client owns cannot be a reason for getting a refund.
Lately we have introduced a new option for our Clients who want to avoid paying for new major upgrades in future. When placing the order online, you can also include a Lifetime Upgrades subscription which will cost you 30% of the order amount. If you add it to your cart, you can never bother yourself with a need to purchase a new license key when a new major version is released. You will always have the most up-to-date version of your license.
Eltima Software has a right to change its Upgrade Policy without sending personal notifications to all the users but Eltima Software guarantees that all the changes in its Upgarde Policy will be posted here and re lated website locations.