Personal Information Collection
Eltima Software collects some personal information from registered users. During the registrations users have to input a user name, password, and a valid email address.
Eltima Software uses the provided registration information to authenticate users and provide access to the Cargo VPN service. We may also use the provided email addresses in order to communicate with our customers. By registering in the Eltima Software system and creating a Eltima ID, you automatically accept receiving email messages from us.
When purchasing the Cargo VPN service, you will be required to provide additional information that may include a credit card number or other banking or payment information (“Billing Information”).
Eltima Software has no access to your database password or any data stored in your local database on your devices.
Eltima Software does NOT collect and log any user activities while using Cargo VPN service, except the total amount of web traffic for each session and session dates, for displaying them within the VPN client app. Eltima Software also stores the encrypted information about the amount of connected devices for each account, as the maximum permitted amount is limited.
Eltima Software may ask you to provide us with some technical non-personal information which may be collected in the background by client apps. The following information may be collected: the user’s Eltima ID; the connection attempt time; the connection type; the encryption type; the device type, etc. This information will be used strictly for technical purposes, such as overall system improvement and increase of users experience.
At any time you may deactivate your Eltima ID and delete your personal private data. Please, contact us at firstname.lastname@example.org clearly indicating your desire to deactivate and delete such data.
Eltima Software does not intentionally collect nor solicit personally identifiable information from children under the age of thirteen (13) years of age.
Passwords and private data
Your Eltima ID information, such as user name and password are encrypted, using AES 256 algorithm, so only you will have access to it. The protection of the password, which gives access to the personal private data, is the user’s responsibility. The password, which gives you access to the Cargo VPN service and all you personal data, is known only by you. Eltima Software employees will have neither access to your password nor methods to decrypt it. Eltima Software or its representative will never ask you about your Eltima ID password. Please, notify us about any such attempts, by emailing us at email@example.com.