Sales questions
- Placing a Purchase Order
- How can I order a product by Eltima?
- What payment methods are available?
- Can I pay for your product in my native currency?
- Can I buy from a reseller in my country?
- How soon will I get the license after the order?
- How will you deliver the product I ordered?
- What if my order failed or was rejected?
- Can I buy your product on a CD?
- Can I return the product and get my money back?
- What are the maintenance terms?
- How do I get an invoice for my purchase of Eltima product?
- Will I be charged the tax / VAT as well?
Upgrade questions
Registration questions
- My Registration key doesn’t work
- I received registration key, but where do I get the full software?
- Can I transfer a registered product to another computer?
- I have lost my Registration info. Please, resend it to me
- I don’t receive any replies by email
- I’ve ordered your product, but didn’t receive backup CD
- I received nothing after placing the order. Did my order go through?
- I’ve purchased your software, but haven’t got a license key yet